Vikram Shinde

Technical Account Manager @Parseq

Pune, IN

Service Assurance DeliverySolution Architect and Technical Account Manager with 11+ years of experience in IT industrywith experience in Business Service Management which includes observability, anomalydetection and capacity management.• Involved in presales activities like BOQ, SOW, Demo, SPOC for solutions.• Experience in defining the vision, strategy, and goals for the practice and align the practice\'sdirection with organizational objectives.• Proficiency in developing service offerings, solutions, and methodologies. I can drive innovationand ensure the practice remains competitive.• Efficient to identify and capitalize on market opportunities and support sales teams in businessdevelopment and client acquisition.• Ensured successful delivery of projects and services within the practice.• Experience in establishment and monitoring quality and performance standards.• Build, mentor, and manage a high-performing team.• Experience in teaching for Mumbai University organizations.• Extensive experience in BMC TrueSight Infrastructure Management, BPPM, BMC Patrol Agent,Patrol Central Operator.• Worked as a solution architect for TrueSight Capacity Optimization v10.7• Proficiency in Patrol Configuration Manager, RT Server, Patrol 3x and 7x architecture.• Expertise in BMC TrueSight Capacity Optimization and TrueSight Operations Management.

MLR Institute of Technology

Master of Technology - MTech

Gharda Institute of Technology

Bachelor’s Degree