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Victoria V.
Program Manager @Ring
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WORK HISTORY
Program Manager @Ring
Cork, IE
As part of the Ring Customer Service EU organization, I drive strategic initiatives aimed at improving the customer and associate experience across Europe. My role centers around identifying pain points through deep analysis of customer feedback (calls, chats, reviews), collaborating with cross-functional teams, and implementing impactful solutions.Key responsibilities- Lead programs to analyze and enhance customer satisfaction and operational efficiency- Conduct voice-of-the-customer investigations and root cause analyses across markets- Partner with EU business units (Sales, Marketing, Go-To-Market) and Customer Service to drive alignment- Use data-driven insights to inform process improvements, influence product launches, and shape CS-impacting initiatives- Serve as a customer advocate, ensuring our services evolve to meet expectations and reduce effort.This role allows me to combine my passion for customer experience, program management, and innovation to contribute to Ring’s mission of making neighborhoods safer.
EDUCATION
University College Cork
Master's degree, Work and Organizational Psychology
Universidad Europea de Canarias
Curso de Community Manager y Coach Empresarial, Marketing
Collegue los colegiales
Anatomic pathology and forensic specialist, Health
Pitman Training Works
Level 6 Human Resources and payroll certificate, Human resources
Amazon
Lean Six Sigma Yellow Belt, Project Management
Universidad de Sevilla
Psychology grade, Psicología
ABOUT VICTORIA V.
As a Program Specialist at Amazon, I specialize in data analysis, bulk actions, and…
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