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Manager, Strategy & Operations @Transformco
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WORK HISTORY
Manager, Strategy & Operations @Transformco
Los Angeles, CA, US
Lead automation-driven operational transformation initiatives across Sears Home Services, a national home services platform, improving service reliability, cost-to-complete, and margin performance through cross-functional execution and system redesign.• Lead cross-functional automation and operational transformation initiatives across a 2M+ annual customer platform• Reshaped technician truck stock strategy to improve field part availability and reduce repeat service visits• Architected and deployed an automated Item Master governance engine to modernize complex multi-vendor SKU management processes• Established a real-time Supply Chain control platform to enhance exception visibility and improve sourcing continuity• Designed and operationalized a data-driven pricing engine integrating vendor data and web analytics to protect margin across a multi-million-SKU catalog• Partner with Finance and Engineering to prioritize and deploy automation investments based on ROI and operational risk
EDUCATION
University of Maryland
Bachelor's degree
ABOUT VICTOR O.
I lead operational transformation in complex, tech-enabled environments.My work sits at the intersection of operations, automation, and enterprise execution — improving margin performance, scaling intelligently, and translating technology investments into measurable business outcomes.With experience across private equity-backed service organizations, global industrial platforms, and Fortune 500 technology clients, I’ve led initiatives that have:• Deployed AI-enabled automation to improve throughput and operational scalability across global operations• Re-engineered workflows to reduce cycle time and direct labor intensity across multi-site international facilities• Led cross-functional execution within enterprise revenue model transitions (e.g, perpetual licensing to recurring SaaS operating models)• Designed pricing, governance, and control frameworks to protect margin across complex product portfoliosI specialize in applied AI and automation as operating levers — building scalable systems, aligning cross-functional stakeholders, and installing governance structures that translate complexity into disciplined execution.
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