Victor Cruz

Bilingual Service Desk Supervisor @Apeel Sciences

Responsible for training IT summer Interns and new service desk employees locally and overseas- Promoting a culture of documentation and knowledge sharing - Leading IT open office hours once a week - Responsible for coaching and mentoring the service desk - Train service desk on areas of responsibility, new software, and support procedures - Ensuring the service desk provides consistent high-quality and, professional service- Proactively identify process improvement opportunities - Diagnose and provide solutions or escalate complex problems to our System Admins - Ensuring proper problem notifications procedures are being followed - Keep track and notify the team about time off requests and Holidays