Victor Cruz
- Role
- Bilingual Service Desk Supervisor at Apeel Sciences
- Location
- Santa Barbara, CA, US
- LinkedIn followers
- 500 followers
Experience
Bilingual Service Desk Supervisor
Nov 2022 — Present
Responsible for training IT summer Interns and new service desk employees locally and overseas- Promoting a culture of documentation and knowledge sharing - Leading IT open office hours once a week - Responsible for coaching and mentoring the service desk - Train service desk on areas of responsibility, new software, and support procedures - Ensuring the service desk provides consistent high-quality and, professional service- Proactively identify process improvement opportunities - Diagnose and provide solutions or escalate complex problems to our System Admins - Ensuring proper problem notifications procedures are being followed - Keep track and notify the team about time off requests and Holidays
Skills
- Microsoft Office
- Public Relations
- Hospitality
- People Skills
- Google Adwords
- Social Networking
- Customer Service
- Entrepreneurship
- Marketing Strategy
- Public Speaking
- Search Engine Optimization (SEO)
- Time Management
- Powerpoint
- Marketing
- Research
- Search Engine Marketing (Sem)
- Digital Marketing
- Microsoft Powerpoint
- Customer Satisfaction
- Sales
- Leadership
- Social Media
- Bilingual Communications
- Communication
- Teamwork
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