Victor Mathiazi Calil
Pcm Coordinator @Wärtsilä
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WORK HISTORY
Pcm Coordinator @Wärtsilä
US
Act as a contact for spare parts quotations, orders, deliveries and non-conformities.• Act as a link between the customer and the various departments involved in the spare parts delivery process.• Handle and coordinate quotes and orders according to working procedures and guidelines and local requirements.• Ensure highest level of quality and response time for quotes and orders.• Ensure quality of spare parts sales documents.• Ensure correct customer master data and handling instructions are used when processing quotations and orders.• Actively follow up quotes with customers before they expire, providing feedback to sales teams and customers.• Actively follow up the order book with the sales team.• Liaise with Sales about the content and terms of the offerings.• Follow up and communicate parts deliveries information accordingly in a timely manner to customers Follow up with supply chain of parts deliveries according to agreed process.• Maintain and develop knowledge of customer specific solutions and needs.• Off-hour support for spare parts (24-hour service)• Set up and promote OB follow up meetings with Sales Team.• Fulfil responsibilities in the assigned expertise and ensure the transfer of knowledge within the teams.• Use internal network within the expertise to escalate issues that may arise within the expertise.• Build profitable customer relationships in order to provide feedback and valuable information.• Work towards Company reputation.
EDUCATION
FAESA
Bachelor's degree, Business Administration
QUALIENG – Consultoria, Auditoria e Treinamento
ISO 9001:2008 , ISO 9001:2008
DGM USA
IMDG Code - Maritime transport of dangerous goods (Amendment 39-18)
DGM USA
DGM Lithium Batteries Air Transport Online
NCBFAA Educational Institute
Import 101
Florida International University
Master's degree, Science in Logistics & Supply Chain Management
Instituto Euvaldo Lodi (IEL)
Quality Auditor Certificate , ISO 9001:2008
SKILLS
ABOUT VICTOR MATHIAZI CALIL
Results-oriented and dedicated professional with experience in Import, Export, Logistics,…
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