Vickie Childs
Human Resources Business Partner @Verizon
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WORK HISTORY
Human Resources Business Partner @Verizon
Alpharetta, GA, US
HR Project Manager for the Georgia Call Centers Wage and Hour Class Action Cases for Verizon Wireless Employees•Conduct Employee Relations and Compliance investigations•Manage Performance Management Processes, Performance Improvement Plans and Disciplinary Action Processes•Deliver Attendance and Performance Guidelines to Leaders to collaborate on initiatives to improve overall employee performance•Respond to compliance issues and participate in implementation of employee relations programs and initiatives for employees•Deliver a wide variety of HR-related training to leaders and employees on topics including (but not limited to): new hire orientation, civil treatment, sexual harassment, performance improvement, employee management skills, compensation, benefits, interviewing skills, etc.•Manage regional initiatives on recognition, retention, diversity, union awareness, and etc.•Respond to Compliance Alerts and Implement Employee Relations Improvement Programs and Initiatives for employees•Training/Facilitating-Deliver a wide variety of HR-related topics to employees including (but not limited to): new hire orientation, civil treatment, sexual harassment, performance improvement, employee management skills, compensation, benefits, interviewing skills, etc.•Organizational Consulting-Partner with Leaders by presenting topics of interests to their employees to mitigate unwanted risk in the workplace and maintain a civil environment•Manage Regional Initiatives-Responsible for managing the following regional initiatives with employees: recognition, retention, diversity, union awareness, etc.•Recruiting & Staffing-full cycle recruiting process for various leadership and customer service positions, run background checks, calculate a base pay and create job offers, run drug screenings, provide daily reports to department, train hiring managers on appropriate interview skills, review background checks, complete I-9 forms, schedule new hire training
ABOUT VICKIE CHILDS
An ambitious Human Resources Professional, who possess the ability to use interpersonal, communication, and analytical skills in a dynamic and challenging environment to achieve company objectives. SIGNIFICANT QUALIFICATIONS •SHRM Certified Professional Human Resources Business Partner with 10 years of experience •A strong Project Manager with excellent time management skills •Employee Relation Specialist •20 years of successful experience in Customer Service & Support with recognized strengths in planning and executing practical procedures to alleviate problematic issues •Proficient in Microsoft Suites, including Excel, Access and Power Point •16 years of Leadership Experience in coaching and development to improve employees performance
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