Victor Andres Garayar Anlas
Director of Ai Delivery - Professional Services & Customer Success @SoundHound AI
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WORK HISTORY
Director of Ai Delivery - Professional Services & Customer Success @SoundHound AI
Bellevue, WA, US
Lead global delivery of Contact Center AI (CCAI) and LLM-powered voice solutions across three regions, managing product, services, and customer success teams- Oversaw 50%+ of global AI-driven customer interactions with a focus on enterprise-scale adoption and operational excellence- Spearheaded post-acquisition integration of SoundHound and Amelia platforms, aligning product roadmaps and delivery strategy- Partnered with client executives to define and track KPIs around cost reduction, NPS, time-to-value, and expansion- Drove cross-functional alignment across Engineering, Product, and Sales to accelerate AI deployment and consumption- Championed a data-first approach to customer success, enabling sustainable growth and voice AI maturity.
EDUCATION
IMD
Master of Business Administration (M.B.A.)
Universidad de San Martín de Porres
Bachelor’s Degree, Computer Science and Systems
Universidad de San Martín de Porres
Engineer’s Degree, Computer Science and Systems
Universidad Peruana de Ciencias Aplicadas
Diploma in Project Management
MIT xPRO
Artificial Intelligence for Senior Executives
SKILLS
ABOUT VICTOR ANDRES GARAYAR ANLAS
Global executive with 20+ years of experience shaping how enterprises adopt AI to transform customer experience, unlock business value, and scale responsibly.I’ve led global delivery, customer success, and product teams through complex AI deployments — managing 90M+ conversations annually, launching multilingual LLM-powered assistants, and driving outcomes across cost, revenue, NPS, and satisfaction.I’m passionate about making advanced AI useful, usable, and measurable — translating innovation into real business impact by aligning people, platforms, and purpose.My focus: building high-performing, human-centered teams that deliver results, accelerate adoption, and elevate the customer journey.
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