Michael Fink

Director of Sales, Utilities & Energy - Amelia Ai (Conversational & Agentic Ai) @SoundHound AI

Denver, CO, US

Amelia for the Utility Industry, is a cutting-edge conversational AI platform that seamlessly communicates in over 100 languages, enabling smooth interactions across various enterprise applications. Unlike traditional AI systems, Amelia stands out with its multi-modal capabilities, offering personalized and dynamic responses rather than relying on fixed, pre-set intents.Already transforming customer environments, Amelia handles thousands of calls at once and processes millions each month. With remarkable versatility, she engages across all channels—including Voice, Mobile App, Text, Email, WhatsApp, Social Media, and more.Rest assured, Amelia is no ordinary chatbot! Featuring enterprise-grade arbitration and results validation engines, she ensures that large-scale deployments are efficient and effective.Our goal is to ease the workload for Customer Service, HR, IT, and Operations teams. Amelia drives operational cost savings, enhances CSAT scores, improves employee retention, supports the adoption of energy efficiency programs, and delivers strong ROI with proactive, bi-directional conversations and outbound notifications.

Southern Illinois University, Carbondale

Bachelor's degree