Varoon Verma

Account Manager (Mid-market) @Zoho

Milton Keynes, GB

Zoho is a global SaaS leader offering 60+ integrated business applications. As an Account Manager, I help mid-market and enterprise clients realise full value from this ecosystem through adoption, expansion, and renewal strategies.Performance & Impact:• Consistently exceeded quota, 150% in Year 1 and pacing at 200%+ in Year 2 (YTD), across a £2.5M book of business spanning 100+ SMB to mid-market accounts (100–700 employees).• Closed multiple multi-year SaaS contracts, including a $300K 3-year enterprise deal, by leading complex negotiations and consultative, value-based selling cycles.• Achieved 95%+ renewal rate by running strategic QBRs, addressing churn risks early, and demonstrating measurable ROI.• Generated continuous upsell and cross-sell growth by identifying whitespace across Zoho’s 60+ product suite, including CRM, Analytics, Projects, and Finance apps.Relationship & Strategy:• Acted as the primary commercial owner post-sale; overseeing renewals, expansions, and account strategy across UK and EMEA territories.• Built and maintained C-level relationships (COO, CTO, CFO, HR Directors), aligning Zoho solutions with each client’s operational and strategic goals.• Partnered closely with Solutions Engineers and Customer Success Architects to deliver seamless onboarding, integrations, and adoption of complex SaaS workflows.• Developed strategic account plans and pipeline forecasts to ensure retention, upsell growth, and customer advocacy across the portfolio.Highlights & Achievements:• Represented Zoho at CRM, Analytics, and AI industry events, presenting platform value to enterprise prospects and customers.• Used creative outreach (warm call-ins via client HQs and partner networks) to revive dormant accounts, leading to successful expansion and renewal wins.• Consistently recognised internally for customer advocacy, account expansion, and ARR growth.

Coventry University

Bachelor's degree, Accounting and Finance