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Ai Business Analyst @Bunnings
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WORK HISTORY
Ai Business Analyst @Bunnings
Melbourne, AU
Define and validate chatbot intents, utterances, and user journeys to ensure high conversation accuracy- Map and manage integration requirements between chatbots and backend systems (APIs, CRM, knowledge bases)- Design escalation paths and fallback strategies to ensure smooth handoff to human agents- Identify and address data privacy, consent, and compliance risks within chatbot interactions- Develop success metrics, reporting requirements, and feedback loops for continuous chatbot improvement- Support chatbot scalability through structured intent modelling, modular flows, and knowledge governance- Drive UAT, real-world testing, and post-launch validation to ensure chatbot performance meets business goals.
EDUCATION
Monash University
Information Technology
SKILLS
ABOUT VAR FERNANDO
DNA- Get the best out of stakeholders through active listening and thoughtful…
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