Valerie Espinoza
Program Associate @AARP
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WORK HISTORY
Program Associate @AARP
Washington, DC, US
As a Program Associate with Legal Counsel for the Elderly’s Senior Medicare Patrol (SMP), I support older adults through community-based social work, educational outreach, and volunteer engagement. I lead initiatives that empower older adults to recognize, prevent, and report Medicare fraud while strengthening partnerships across community organizations.Design and deliver Medicare fraud-prevention presentations at senior centers, churches, and community sites, increasing awareness of scams targeting older adults.Recruit, train, and manage volunteers, ensuring they are fully prepared to provide accurate, accessible education to diverse audiences.Build and sustain community partnerships with aging-service agencies, nonprofits, and local government programs to expand SMP’s outreach footprint.Create outreach materials, program resources, and training tools that align with SMP goals and federal program requirements.Contribute to program evaluation by tracking outreach metrics, volunteer engagement, and community impact.Provide one-on-one assistance to older adults and caregivers who contact SMP with concerns about billing errors, potential fraud, or confusing Medicare communications.Offer individualized education and guidance to ensure clients can navigate Medicare safely and independently.Uphold the NASW Code of Ethics through culturally responsive communication, clear documentation, and client-centered support.Refer clients to appropriate legal, social service, or healthcare resources when additional advocacy or intervention is needed.Key AchievementsExpanded volunteer participation and improved training processes to enhance program effectiveness.Increased community engagement by coordinating new outreach opportunities and strengthening organizational partnerships.Developed accessible presentations and educational tools that improved understanding of Medicare fraud-prevention strategies.
EDUCATION
Winthrop University
Master of Social Work - MSW, Social Work
College of Charleston
Bachelor's Degree, International/Global Studies
SKILLS
ABOUT VALERIE ESPINOZA
Valerie Espinoza, LMSW, is a community-focused Program Manager and Social Worker with expertise in educational outreach, volunteer management, and client-centered service delivery. She brings a strong foundation in aging services, Medicare education, and community advocacy, developing programs that empower older adults and strengthen community resources.In her current role with the Senior Medicare Patrol (SMP), Valerie leads community outreach and fraud-prevention education across the region. She recruits, trains, and manages volunteers who deliver Medicare fraud prevention presentations at senior centers, churches, and community-based organizations. Valerie designs accessible educational materials, supports volunteers in delivering high-quality presentations, and ensures that older adults receive accurate, culturally informed guidance on preventing healthcare scams. Her strengths in relationship building, public speaking, and community engagement have expanded SMP’s impact and strengthened partnerships with local organizations.Previously, Valerie managed caseloads supporting older adults experiencing dementia and cognitive disorders. She conducted biopsychosocial and capacity assessments, developed care plans, and collaborated with families, care partners, and providers to support safety and continuity of care.Earlier in her career, Valerie led onboarding and recruitment efforts, strengthened program improvement initiatives, and supported readiness and training programs within higher education and nonprofit settings. She is known for her proactive, solutions-driven approach, her ability to navigate complex needs, and her commitment to ethical practice rooted in NASW values.Core Strengths & Expertise Community social work & aging services Educational outreach & Medicare fraud prevention Volunteer management, recruitment & training Program development & cross-functional collaboration Public speaking & community partnershipsHighlighted Accomplishments Expanded community outreach through onboarding and training new volunteers. Developed accessible Medicare education that increased fraud-prevention awareness. Led transition to virtual training programs during pandemic disruptions. Recognized for creating policies and training materials that improved operations.
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