Vaibhav Ranjan

Operations Specialist @Kuehne+Nagel

Gurugram, IN

Directed daily operations with a focus on team empowerment, management of import and export processes, and liaison with 3PL providers to optimise visibility and monitoring.•Executed planning for import and export shipments leveraging Oracle Transportation Management (OTM).•Monitored and analysed data within the Cross-Dock Data Management System (CDMS) to derive actionable insights.•Conducted daily tracking and tracing of shipments, enhancing overall visibility and monitoring capabilities.•Maintained and compiled daily shipment data, performing data analysis using MS Excel to identify trends and opportunities for process improvement.•Prioritised client contentment through active listening, prompt and professional resolution of concerns, and the cultivation of strong customer relationships.•Consistently completed assigned tasks effectively, efficiently, and on time, delivering exceptional customer excellence and meeting or exceeding agreed-upon key performance indicators (KPI).

Galgotias College of Engineering and Technology

Bachelor of Technology - BTech, Electronics and Communication Engineering

UPES

Master of Business Administration - MBA, Logistics and Supply Chain Management