Ushithwa Raman
Customer Success Manager @MoEngage
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WORK HISTORY
Customer Success Manager @MoEngage
Toronto, ON, CA
EDUCATION
Sri Chaitanya College of Education
High School
Shanmugha Arts, Science, Technology & Reserch Academy (SASTRA), Thanjavur
Bachelor of Technology - BTech, Mechanical Engineering
Schulich School of Business - York University
Master of Business Administration - MBA, Business, Management, Marketing, and Related Support Services
ABOUT USHITHWA RAMAN
As a Project Manger at CIBC, I work on optimizing pathways for better collaboration across relationship managers of strategic clients and omnichannel support through strategic Martech integrations, specifically enhancing the Salesforce Marketing Cloud to serve our banking ecosystem. This role draws on my proficiency with eazyBI and release management, ensuring data-driven decision-making and efficient CRM operations for top-tier clients.I\'m currently pursuing an MBA at the Schulich School of Business while applying agile methodologies to lead projects, including a significant CRM initiative for CIBC\'s marquee clients. My dedication to leadership and continuous learning empowers our teams to drive retention and engagement, leveraging my background in mechanical engineering to innovate within the financial technology space.
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