Ayush A.
Associate Customer Success Manager @MoEngage
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WORK HISTORY
Associate Customer Success Manager @MoEngage
Bengaluru, IN
Manage key enterprise accounts across the Middle East, ensuring adoption and measurable business impact through MoEngage’s customer engagement platform.• Partner with marketing and growth teams of regional brands to design lifecycle campaigns that drive retention, loyalty, and revenue growth.• Translate client goals into actionable strategies using segmentation, journeys, analytics, and personalization features within the MoEngage suite.• Collaborate with product and solutions teams to resolve technical issues, optimize integrations, and deliver smooth onboarding experiences.• Track and report account health metrics, proactively identifying risks and opportunities for expansion or renewal.• Conduct business reviews, share performance insights, and act as the voice of the customer within internal discussions.• Represent the Dubai-based META team, aligning platform best practices with local market behavior and data privacy norms.
EDUCATION
SRM IST Chennai
Bachelor of Technology - BTech, Mechatronics, Robotics, and Automation Engineering
Vijayagiri Public School - India
High School Diploma, Computer Science
ABOUT AYUSH A.
I’ve always been drawn to people and how they work. Listening, understanding what they need, and helping them get there has always come naturally to me.Over the past two years, I’ve worked with enterprise SaaS clients across more than 80 international accounts. My focus has been onboarding, adoption, and retention, helping teams go live faster and see clear product value from day one.I directed communication for 200 escalations in a single week, managed executive updates, and built trust through clarity and consistency. I led user training sessions, improved adoption rates, and created playbooks that simplified and standardized processes.I enjoy solving problems, improving workflows, and helping clients succeed through steady product engagement. I work best in collaborative, fast-moving environments where relationships, data, and process come together to deliver outcomes.My goal is simple: to build meaningful partnerships that help customers achieve measurable success.
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