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Tyler Erwin
Services Program Manager @Vertiv
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WORK HISTORY
Services Program Manager @Vertiv
Westerville, OH, US
Led development of a new e-commerce platform enabling direct thermal parts sales and expanding service channel accessibility• Defined and drove cross-functional delivery of an AI-based predictive maintenance platform supporting enterprise service strategy• Designed an automated technician intake workflow and database to enable system-driven decisions for the Parts Harvesting Program• Launched a technician incentive program to increase engagement and accelerate adoption of new service offerings
EDUCATION
Tiffin University
Business Administration and Management, General
The Ohio State University
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations
SKILLS
ABOUT TYLER ERWIN
Results-driven business leader with 11 years of experience in Operations, Continuous Improvement, and Program/Project Management. Proven track record of owning functional budgets, setting strategic priorities, and leading cross-functional teams to deliver measurable business results. Experienced in influencing Senior Managers and site leadership through data driven, business led change management to align teams around evolving priorities. Skilled in Lean Six Sigma and Total Productive Maintenance, with expertise in translating strategy into scalable, executable programs that improve operational performance and long-term outcomes.Strengths: Leadership, Collaboration, Communication
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