Tyesha Williams
Customer Experience Specialist @TrendAI
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WORK HISTORY
Customer Experience Specialist @TrendAI
Managed Volume Enterprise to Strategic customer accounts, ensured the customers were up to par on all training and knowledge of solutions. Advocated for customer while strengthening the relationship between customer and company. Led a team of Associate Customer Experience Specialists in internal project to decrease customer churn.
EDUCATION
Tarrant County College
Biology, General
ABOUT TYESHA WILLIAMS
As a Customer Experience Manager, I manage volume enterprise to strategic customer accounts, ensuring they are fully trained and knowledgeable on our solutions. I also advocate for their needs and expectations, strengthening the relationship between them and our company. I have over two years of experience in this role, and I have led a team of Associate Customer Experience Specialists in an internal project to decrease customer churn. Prior to joining Trend Micro, I worked as a Sales Development Representative at Sophos and Anomali, where I collaborated with account managers to improve outreach strategies, organized and managed renewal and upsell campaigns, and created net new opportunities through prospecting. I consistently achieved or exceeded my quota targets, and I utilized various tools and platforms to increase lead generation and conversion. I am also Google certified in project management, and I have developed skills in best practices, knowledge transfer, threat analysis, and readiness planning. My mission is to deliver exceptional customer experiences and outcomes, and to contribute to the growth and success of my team and organization.
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