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Tushar M.
IT Enterprise Architect @LGT Capital Partners
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WORK HISTORY
IT Enterprise Architect @LGT Capital Partners
Schwyz, CH
Define IT Strategy for critical processes aligned with CSDM, including Application Portfolio Management, CMDB and Service Graph, IT Service Management, Integrated Risk Management, Asset Management, Agile Planning and Delivery, and Business & Technical Service Design and Planning. • Establish methods to enhance IT service consumption and improve cataloging experience. • Leading the establishment of an enterprise IT support AI platform leveraging Microsoft Copilot (MCP and A2A) for orchestration and integrating ServiceNow and Confluence as content sources — delivering automated self help, incident/request deflection, intelligent triage, and guided support for business and IT users.• Lead the architecture of the end-to-end Demand-to-Deploy process, including demand triaging, backlog management, and IT change management process consolidation using ServiceNow and Azure DevOps. • Leading the creation of a unified IT Service Assessment and Onboarding framework, a cross department assessment matrix (Procurement, Cloud Security, IT GRC, IAM, Architecture, IT Security, Data Protection) which embeds into the Onboarding workflow to the APM Repository, ensuring consistent documentation, governance, and service readiness.• Drive the expansion and implementation of the Technology Services model & Interface Catalogs.• Leading an ongoing initiative to map Business Processes to IT Services and Applications using the CSDM framework—enabling impact analysis, service clarity, and operational alignment. Delivering intuitive dependency visualizations and rolling out usage methods across IT Operations, BIA, and impact detection workflows.• Leading evaluation of new product and services, in collaboration with the Business and IT – Security Ops/Vulnerability Response, Procurement Operations.• Introduce IT processes measurement frameworks, including KPIs and adoption plans, to track and improve performance.
EDUCATION
Dr. A.P.J. Abdul Kalam Technical University
Bachelor of Technology (B.Tech.), Electronics and Communications Engineering
ABOUT TUSHAR M.
Outcome-focused Senior Architect with over 19 years of experience in designing and implementing technical business solutions. A TOGAF 10, IT4IT V3, and Open Agile Certified Architect, specializing in ServiceNow, IT Value Streams, Product Management, CSDM, CMDB and Enterprise Architecture for IT processes. Expertise in optimizing product portfolios and aligning business objectives with technology strategies using COBIT. Adept at leveraging IT4IT principles to streamline processes, enhance integration, and drive digital transformation. Proven ability to build organizational models for strategic value delivery, manage ServiceNow adoption, governance, and integration, and assess software architectures for efficiency and reusability. Leading strategic IT support initiatives by introducing AI‑enabled first‑level support, self‑help, and AI‑assisted incident coordination. Skilled in designing, developing, and deploying enterprise solutions to optimize key business processes.
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