Tucker Whitcomb

Senior Product Manager @Wayfair

Boston, MA, US

Leading multiple core software engineering teams evolving Wayfair’s Supplier Catalog Management systems to user-centric designs integrated with decoupled platform services. Overseeing change management processes to improve UX and code base-Manage a global team of 14 Software Development Engineers based in the US and India-Improved the issue discovery process by creating a “Discovery Playbook” detailing how and when to invite teams, including the integrated UX and Analytics team, Engineering, and other business stakeholders, for cross-functional problem-solving discussions-Simplified Executive decision-making by developing a department-wide Executive Brief template to outline project requirements and key details-Successfully negotiate project timelines by working collaboratively with business stakeholders to drive alignment across teams-Reduced costs by $20 million by leading discovery and creating a solution for Shipping Carton Management data issues-Migrated the platform to a shared component and decoupled services design by re-engineering all Product Management workflows and developing new User Experience designs, moving away from a coupled, legacy system over the course of two years-Reduced Supplier support ticket volume by 27% by delivering new Supplier catalog management functionality-Increased the deployment speed for site changes by re-engineering the business process workflow for Product Reviews. Reduced turnaround time by 48 hours and maintained data integrity.

Cornell University

Bachelor of Business Administration (BBA), Entrepreneurship/Entrepreneurial Studies