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Troy Coleman
(Fde) Forward Deployed Engineer - Senior @Salesforce
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WORK HISTORY
(Fde) Forward Deployed Engineer - Senior @Salesforce
Chicago, IL, US
As a Forward Deployed Engineer (Senior) on the Agentforce team, I act as a hybrid technologist and strategic advisor. I embed with customers to deeply understand their operational challenges and translate them into transformative AI solutions. My responsibilities include leading technical engagements, architecting scalable agentic frameworks on the Salesforce platform, and personally implementing production-ready code. A key part of my role is resolving complex technical blockers in data pipelines and AI model behavior, mentoring junior team members, and feeding real-world customer insights back to our product teams to shape the future of Agentforce.
EDUCATION
Concordia University Chicago
Bachelor's degree, Computer Science
SKILLS
ABOUT TROY COLEMAN
Broadly skilled IT professional with extensive experience in Technical / Pre-Sales disciplines, now applying that expertise as a (FDE) Forward Deployed Engineer - Senior at Salesforce, specializing in Agentforce. In this role, I serve as the critical bridge between cutting-edge AI technology and strategic business outcomes.I partner directly with enterprise clients to architect and deploy custom intelligent agents on the Agentforce platform. Leveraging my strong technical foundation in enterprise IT—spanning distributed and mainframe architectures—I lead end-to-end implementations, from data integration (Data Cloud, Snowflake) to hands-on Apex/Python development and production troubleshooting.My recognized ability to present complex technical concepts to all audiences—from non-technical stakeholders to executive-level decision-makers—is central to my success. I build strong relationships with customers, not just to deliver solutions, but to unblock complex challenges, mentor their teams, and ensure long-term success. By channeling real-world customer feedback back to product teams, I help shape the future of Salesforce AI while providing value across the full sales and delivery cycle.
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