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Troy Hagen
Chief Commercial Officer @Falck
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WORK HISTORY
Chief Commercial Officer @Falck
Orange County, CA, US
EDUCATION
University of Phoenix
MBA, Business
South Dakota State University
BS, Biology
ABOUT TROY HAGEN
Troy Hagen is the Chief Commercial Officer for Falck USA. Falck provides emergency and non-emergency ambulance and healthcare services around the world. Troy leads the Commercial Team of professionals to help tell the 100+ year Falck story, advance the EMS profession, and develop growth opportunities for Falck.Prior to his current position with Falck USA, Troy was the CEO of Care Ambulance Service and Falck Northern California that collective make up Falck California based in Orange County. Falck California provides emergency and non-emergency ambulance services in 25 California Counties. Falck California responds to more than calls for service annually. Troy was previously the Director of Ada County Paramedics in Boise, Idaho. Troy has been involved in Emergency Medical Services since 1989. During his tenure with Ada County, he has held many positions from Field Paramedic through Supervisory roles and into his current administrative position. He also has a background as a volunteer fire fighter, flight medic, reserve deputy sheriff, tactical medic, and technical rescue team commander. Troy holds a Bachelor of Science Degree in Biology and a Master’s in Business Administration. He is a frequent lecturer on EMS leadership and management topics, finance, emergency preparedness, and special events planning. As adjunct faculty for Idaho State University, Troy taught EMS Administration courses for the bachelor\'s program and emergency preparedness and ICS throughout Idaho to emergency responders from all disciplines. Troy represented EMS as a Commissioner on Idaho’s Emergency Communication Commission. He also served as Medical Commissioner and Incident Commander for the 2009 Special Olympic World Winter Games. Troy served on the Board of Directors for the National EMS Management Association (NEMSMA) and currently represent NEMSMA as the Vice Chair on the Commission on the Accreditation of Ambulance Services (CAAS). He also sits on the Board of the American College of Paramedic Executives. He currently serves on the American Ambulance Association Government Affairs committee. Troy is also former Council member and Finance Committee Chair for the National EMS Advisory Council.
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