Troy Garcia
Regional Manager @World Wide Technology
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WORK HISTORY
Regional Manager @World Wide Technology
Vision: To be the best technology solution provider in the world. Core Values: “THE PATH”: Trust (In character and competency), Humility (Stay grounded; never forget where you came from), Embrace Change (Diversity of people and thought), Passion (A strong work ethic), Attitude (Be positive and open minded),Team Player (Proactively share ideas),Honesty and Integrity (Adherence to high standards)
EDUCATION
National University
MCSE
ABOUT TROY GARCIA
Global IT Leadership“with a passion for excellence and a natural sense of urgency”Creating Value to the Business through IT Services:Appling Critical Thinking in: Long Term Strategy and Short Term Tactics.Multiple Vertical Markets: Outsourcing, Energy, Healthcare, Insurance Industry, Financial Services, Telecommunications, Medical Device Manufacturing, Public Sector, Manufacturing, Higher Education, and Defense Industry.International Experience: Onshore / Offshore, Asia Pacific (India), Europe, Central America, South America, North America, and Africa.Infrastructure Engineering & Operations Leadership: Mainframe, Midrange, and Server Platforms, Applications, Networks, Telecommunications, Storage, Information Security, and Web Services.Leadership, IT Governance, Service Delivery, Team Builder, Mentor, Emotional Intelligence, New Business, Financial Responsibilities, IT Architect, Vendor Management, Project Manager, IT Service Continuity Management, SOX Audit (General Controls), KPI and Critical Success Factors (CSF) Metrics, IT Operations, Security Operations Center (SOC), Cyber Security, Network Operations Center (NOC), Batch Operations, and Infrastructure.ITIL V3 Foundations Certified, ITIL OSA Certified, GIAC GSEC Certified.Specialties: Service Strategy: Service Portfolio Management, Business Relation Management, and Financial Management.Service Design: Availability Management, Capacity Management, IT Service Continuity Management, Service Level Management, and Service Catalog Management.Service Transition: Change Management, Service Asset and Configuration Management, and Knowledge Management.Service Operation: Incident Management, Event Management, and Problem Management.Virtualization, Cloud Computing.
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