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Tricia Ofori
Project Manager Scrum Master @Humana
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WORK HISTORY
Project Manager Scrum Master @Humana
Leads the delivery and product backlog execution across multiple enterprise healthcare initiatives (Payor Agnostic, Provider Portal, CenterWell Specialty Pharmacy, OTC, and Marketing Data platforms), aligning business objectives, product vision, and technical delivery within Azure cloud environments and on-premises.• Gathers, analyzes, and translates business requirements into epics, features, and user stories with clear ac-ceptance criteria in Azure Boards, improving feature throughput by 25%.• Partners with business stakeholders, engineering, architecture, and QA teams to define product vision, roadmap, and delivery priorities, while prioritizing backlog items based on business value, risk, and de-pendencies to maximize ROI and ensure continuous sprint readiness across teams.• Facilitates Scrum ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, Retrospectives, and Backlog Refinement and coached teams on Agile best practices, improving delivery efficiency and pre-dictability with 90% of milestones met.• Coordinates cross-team dependencies through Scrum of Scrums (SoS) and Agile Communities of Practice (CoP), accelerating feature delivery by 10%.• Uses Agile metrics and product reporting dashboards to track delivery progress, backlog health, and product outcomes, enabling data-driven decision-making.• Supports release planning and change management activities using Azure DevOps and ServiceNow, reducing production incidents by 30%.• Applies Agile metrics (velocity, burndown/burn-up, WIP, release forecasting) using Azure DevOps dash-boards to identify risks early and remove impediments, resulting in 90% of milestones delivered on schedule.
EDUCATION
University of Cape Coast (UCC)
Bachelor of Science - BS, Education
ABOUT TRICIA OFORI
Dynamic and results-oriented Senior Project Manager with extensive experience in driving complex projects across multiple domains. Proven expertise in project management and strategic coordination, with a deep understanding of business operations.Adept at managing cross-functional teams to deliver high-impact results, leveraging strong interpersonal skills to navigate project dependencies and timelines effectively.Certified in Agile methodology and a recognized Project Management Professional, I excel in end-to-end project oversight, including risk identification and mitigation, milestone achievement, and deliverable management. My experience encompasses leading diverse teams in high-tech environments, with a solid background in ERP implementation, automation, and AI integration to optimize workflows.Skilled in change management processes and coordinating release schedules within SAFe environments, I am known for my exceptional communication and teamwork abilities. Committed to continuous learning and professional development, I am eager to contribute to organizational success and drive meaningful results.
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