Trenton Brulport
User Experience Manager @EXPRESS
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WORK HISTORY
User Experience Manager @EXPRESS
Columbus, OH, US
Accountable for leading UX, IxD, and Product teams supporting customer-facing web/app platforms, as well as in-store associate-facing apps. Aligned with leadership on business priorities to create Customer Experience roadmap. Responsible for the delivery of all customer/associate-facing projects and enhancements.Accomplishments:• Lead UX team responsible for research, strategy, and scope setting for all customer experience projects/ features on both web and app platforms.• Managed IxD designer accountable for growing and maintaining Atomic Design System• Managed eCommerce Product Manager/Owner responsible for Program Increment planning and delivery of all customer experience projects.• Started/led cross-functional Conversion Rate Optimization team focused on increasing various KPIs.
EDUCATION
The Ohio State University
BFA, Art and Technology
The Ohio State University
Bachelor of Fine Arts - BFA, Art & Technology: Web Design and Digital Video
SKILLS
ABOUT TRENTON BRULPORT
Portfolio site: motivated creative professional with over 18 years of experience in web design and management in the digital marketing and e-commerce industries. Passionate about enhancing user experience by improving the interaction of products through research, design, and usability. Able to build and scale user experiences to fit the changing needs of the business and evolve with the user. Able to manage and deliver high quality work on multiple projects across web and app platforms. Knows how to augment management styles to fit the needs of different personalities on the team. Inspires and motivates others by bringing positive energy and fun to projects, while ensuring deadlines are met. Notable Experiences• Salesforce Commerce Cloud• eCommerce Replatform • Loyalty Program App and Site Integration• ADA Compliance•Conversion Rate Optimization• Buy Online Pick Up in Store• Quantitative and Qualitative User Testing• Content and Shopping Template Creation• Wireframing and Annotation• Creative Content Direction • Content Storyboarding• Marketing and Transactional Email• Customer Journey and Lifecycle Mapping• Newsweek America’s Best Loyalty Program 20••••24 Express Insider• Resource Ammirati Orbi Award for Building the Culture• Columbus AMA Design Award for Wendy’s Mobile App 2014
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