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Travis Rickert
Manager, Service Management @CDW
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WORK HISTORY
Manager, Service Management @CDW
Madison, WI, US
The Manager of Services Management leads a team with a Supervisor & staff of Operations Solution Advisors and Project Analysts who support all post-services management activities. This role collaborates with Sales and Services leadership to strategically plan and direct team efforts to meet business objectives. The manager resolves complex client operational issues, partners across departments, and contributes to the development and implementation of organizational strategies, policies, and practices.
EDUCATION
Edgewood University
Bachelor of Business Administration (BBA), Business Management
Edgewood University
MBA-OLC, Business Administration and Management emphasizing on Organizational Leadership and Change
SKILLS
ABOUT TRAVIS RICKERT
With over 15 years of experience in the IT Professional Services industry, I am a strategic and results-driven leader who guides cross-functional teams to support CDW\'s Professional Services strategies and goals. I have a proven track record of delivering exceptional results, customer service, revenue generation, and driving business process improvements through innovative solutions and data-driven insights.
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