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Head of Integrated Services & Channel Delivery @NZ Transport Agency Waka Kotahi
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WORK HISTORY
Head of Integrated Services & Channel Delivery @NZ Transport Agency Waka Kotahi
ABOUT TRACY MOORE
My career started over 25 years ago, moving through the many roles in Customer Services to the role I hold now as Chief Customer Operations Officer.My experience covers Telco\'s, Banking, Insurance, Hospitality and Finance, for the majority covering large contact centres and the more diverse world of Casinos, Convention Centres, Hotels and Food & Beverage.I have a genuine passion for the job that I do. Driving the best possible outcomes for the team, the customer and the business. Through defining, driving and delivering on strategic initiatives.Specialities:People leadershipStrategic development and implementation Optimising the labour workforceProcess reviewsStructural and operating model reviewsManaging labour workforce changes inline with market demandBuilding a flexible workforce and embedding the changeBudget creationIntraday workforce planningLabour metrics and measuresThe end to end process of workforce planningForecasting labour requirementsSchedulingLarge event planning
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