Tony Wittinger
Passionate Engineering Leader | People Development Expert | Building High-Performance Teams Focused on Quality and Customer Outcomes
- Role
- Sr Engineering Manager Quality & Customer Engineering at Hashicorp
- Location
- Portland, OR, US
- LinkedIn followers
- 500 followers
About Tony Wittinger
Experienced senior engineering leader with a proven track record of building high-performing teams, optimizing processes, fostering career growth, and delivering high quality software. Expertise in quality, reliability, customer success, escalation management, and technical enablement. Passionate about promoting a customer-focused engineering culture while delivering impactful software making customers wildly successful.
Experience
Sr Engineering Manager Quality & Customer Engineering
Jan 2022 — Present
Results-oriented Sr. Engineering Manager driving product growth, quality, and reliability. Focusing on highly impactful, interrupt driven, escalation management, product development, and revenue growth for the Vault organization. • Built and scaled two global software engineering teams.• Established the Vault Customer Engineering team from the ground up, delivering quick response to complex software issues for customer escalations. • Developed and implemented frameworks for escalation management, retrospectives, incident management, and Jira workflows.• Managed high-revenue software projects, contributing to a pipeline of $150k to $40m.• Spearheaded cost-saving initiatives that reduced engineering wait times by 49% through automated testing and decreased escalations to engineering by 80%.
Education
Oregon College of Oriental Medicine
Master’s Degree, Acupuncture & East Asian Medicine
2010 — 2013
University of Oregon
Bachelors of Science, Human Physiology
2009 — 2009
Portland State University
General Science
2007 — 2009
The Tech Academy - Portland
Computer and Information Sciences, General
2015 — 2015
Portland Community College
General Studies, General Science
2004 — 2010
Skills
- Myofascial Release
- Customer Service
- Training
- Software Troubleshooting
- Sql
- Html5
- Therapeutic Massage
- Agile Project Management
- Alternative Medicine
- Customer Support
- Computer Lab Management
- Computer Hardware Troubleshooting
- Javascript
- Windows Support
- Desktop Support Management
- Css
- Information Technology
- Technical Support
- Remote Troubleshooting
- Holistic Health
- Troubleshooting
- IT Hardware Support
- Management
- Trigger Point Therapy
- Acupuncture
- Microsoft Excel
- Python
- Leadership
- Stress
- Pain Management
- Wellness
- Project Management
- Debugging Code
- Public Speaking
- Desktop Application Support
- Nutrition
- Treatment
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