Tony Zyph

Sr Manager Milestone Quality Program, Palmetto Lightreach @Palmetto

San Jose, CA, US

The Milestone Quality Program Manager is responsible for helping standardize the deployment ofquality, code compliant residential solar and storage installs by LightReach Certified Installers. The Program Manager will be responsible for working directly with Installers and data to identify milestone rejection patterns and provide solutions on how to best close the knowledge/process gaps. Own the enhancement of documentation and standards development for EPC projectapproval requirements. Evolve and grow standards as new partners and products are addedto the program. Consistently balance project requirement rigor against asset health metrics and partnerfeedback and refine standards based on asset and pipeline data. Quarterback a Certified Installers Quality Committee focused on continuous improvement andfeedback from the field Develop portfolio performance benchmarks and create feedback loops that reduce projectrejections while still upholding asset performance standards. Partner with OEMs and distributors to run in person product and process training sessions Collaborate with partner management and compliance to re-imagine and rebuild operationalpartner onboarding Identify software solutions that simplify and standardize the milestone submittal process forInstallers and partner with technology on implementation Provide project feedback and programmatic insights to internal stakeholders and externalpartners and at times, provide training material and product expertise to partners. Develop & deploy Standard Operating Procedures to guide program execution consistency. Perform operational onboarding calls with new partners and support ongoing pipeline calls asneeded. Proactively identify partners that need additional training or support and develop the processand methods to render aid. Maintain and expand the EPC knowledge base for relevant programmatic subject matter