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Tony Siegert
IT Support Specialist @State Farm
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WORK HISTORY
IT Support Specialist @State Farm
Supported various Windows workstation operating systems on desktop computers and laptops for ~ employees in Ohio and across the country, both in person and remotely. Used HP Service Manager to send tickets to Ohio and Northeastern states to get medium priority computer issues resolved within 4 day target. Resolved 90% of service tickets for local employees the same day. State Farm replaces computers and printers every 3 years making equipment upgrades a continuous, non-stop project. Coordinated this upgrading project for 3 consecutive years including paperwork and inventory requirements. Upgrades accomplished on time and within deadline set by corporate. Provided 2nd level enterprise support to ~ employees with Blackberry® smartphones that changed to Android and Apple smartphones.
ABOUT TONY SIEGERT
General end user customer service, as well as various Windows platforms of desktop…
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