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Toni Vann
Franchise Business Coach @Any Lab Test Now
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WORK HISTORY
Franchise Business Coach @Any Lab Test Now
Atlanta, GA, US
Guided franchisees in achieving operational excellence, revenue growth, and customer satisfaction by providing tailored coaching, data-driven insights, and actionable plans.Evaluate business Profit and Loss statements to optimize growth areas and accounting needs.Built and maintained strong partnerships, acting as a trusted advisor and advocate for business owners’ needs with corporate leadership.Delivered comprehensive onboarding and training programs to empower franchisees with tools, knowledge, and best practices for sustained success.Ensures Franchisee develops, plans, and executes actions plans to address and improve performance of sites.Monitored key performance indicators to proactively address challenges, identify growth opportunities, and implement continuous improvement strategies.Leveraged customer success principles to enhance franchisee engagement, retention, and lifetime value, driving mutual success.Provide support to the Franchisees to develop and execute a market awareness and outreach strategy to drive customer base and improve profitability.Collaborated cross-functionally to align franchisee goals with organizational objectives and ensure seamless support.Champion of providing model to exemplify Excellent Customer Service.
SKILLS
ABOUT TONI VANN
I am an operations and customer experience leader with over 15 years of success in…
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