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Tommy York
Senior Vice President & General Manager @CSG
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WORK HISTORY
Senior Vice President & General Manager @CSG
I’ve spent more than 27 years at CSG helping shape strategies that drive growth, innovation, and exceptional customer experiences. Today, as Senior Vice President and General Manager of our Communication Design and Delivery business, I lead a talented team focused on transforming how brands connect with their customers. My work centers on aligning business objectives with market trends, leveraging digital technologies and AI to improve efficiency, and ensuring that the voice of the customer is at the heart of everything we do. I’m passionate about building strong partnerships, fostering collaboration, and creating solutions that deliver measurable impact for our clients and our company.
EDUCATION
Valdosta State University
Bachelor of Business Administration, Management
ABOUT TOMMY YORK
As Senior Vice President and General Manager, Communication Design and Delivery at CSG, I lead a global organization focused on redefining how businesses connect, engage, and build lasting relationships with their customers. With full P&L responsibility, I oversee go-to-market strategy, sales, product management, engineering, and operations, ensuring every function is aligned to deliver growth, innovation, and exceptional client outcomes.I’m driven by a passion for transformational leadership—building high-performing teams, inspiring collaboration, and turning strategic vision into measurable results. Throughout my career, I’ve guided organizations through significant change, successfully leading acquisition integrations, process optimization initiatives, and large-scale operational improvements that strengthen performance and accelerate value creation.At CSG, we believe in creating future-ready connections that help people and businesses succeed in a digital world. My focus is on advancing that vision—empowering our teams to design and deliver communication solutions that simplify complexity, enhance customer experiences, and shape the future of customer engagement.
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