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Tomasz Kaczan
Microsoft Dynamics 365 Senior Manager @EY
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WORK HISTORY
Microsoft Dynamics 365 Senior Manager @EY
Wrocław, PL
Leading Microsoft Dynamics 365 initiatives across CRM, Sales, Customer Service, Marketing and Project Operations.Working at the intersection of business needs, solution architecture and delivery, with focus on shaping practical, scalable solutions that support customer-facing and operational transformation.Key areas include business applications strategy, architecture, delivery leadership, stakeholder alignment and business value realization.
EDUCATION
Wrocław University of Science and Technology
Master's degree, Information Technology
Kozminski University
Postgraduate Degree, Computer and Information Sciences and Support Services
Blekinge Institute of Technology
Information Technology
ABOUT TOMASZ KACZAN
I help organizations turn Microsoft Dynamics 365 into practical business value across CRM, sales, customer service, marketing and project operations. Over the past 10+ years, I have worked across solution architecture, delivery, presales and team leadership within Microsoft Business Applications. This experience allows me to look at business applications end to end — from business need and solution design to implementation, adoption and ongoing ownership. My background includes designing and delivering solutions across Dynamics 365 Sales, Customer Service, Field Service, Customer Insights, Marketing and Project Operations. I have also worked on complex initiatives involving contact center integration, AI-driven case routing, segmentation, automation and ERP integration. What I bring is a practical perspective that combines business understanding, technology decision-making and delivery reality. I focus on solutions that are not only well designed, but also workable in practice, valuable for the business and sustainable for the teams who need to run and develop them further. I am particularly effective in roles that require connecting business expectations, architecture, delivery and people leadership — especially in environments where change needs to be structured, realistic and outcome-driven.
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