Tom Redmond
Contact Centre Transformation Consultant @Capgemini
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WORK HISTORY
Contact Centre Transformation Consultant @Capgemini
Achievements: TBCRole description:As a Contact Centre Transformation Consultant, I partner with clients across industries to reimagine customer operations and deliver lean digital-first, omni-channel experiences. I assess processes, systems, and technologies to identify gaps, then design and implement solutions that enhance CX, optimise contact centre performance, and reduce cost-to-serve. My work spans process optimisation, automation, and technology enablement to ensure clients achieve their CX goals and vision, delivering valuable business outcomes.
EDUCATION
University of Westminster
Batchelor of the Arts With Honours, English Literature (British and Commonwealth)
SKILLS
ABOUT TOM REDMOND
Experienced senior leader with a diverse background in contact centres, operations…
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