Tom Moore
Quality Assurance Consultant @St. James's Place
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WORK HISTORY
Quality Assurance Consultant @St. James's Place
Ensured quality, accuracy, and compliance across regulated advice processes- Identified workflow inefficiencies and recommended improvements to strengthen consistency and reduce rework- Developed expertise in governance, risk management, and operational reliability- Supported teams in embedding best practice standards to improve efficiency and customer outcomes.
ABOUT TOM MOORE
Most small business owners lose 10+ hours a week to repetitive admin - time that could be spent growing the business.I help founders and small teams reclaim that time through practical, compliant AI automation that cuts admin overhead, improves customer handling, and boosts productivity - without the corporate complexity or price tag.Through Adept Workflow, I design and implement intelligent systems built for small businesses - workflows that are accessible, scalable, and genuinely usable day-to-day, not just another tech project that gathers dust.Before starting Adept Workflow, I spent years improving systems, processes, and governance for one of the UK’s largest financial organisations. That experience taught me how to design automation that’s not only efficient, but robust and compliant - a crucial balance for growing businesses that want to scale smartly.What makes our approach different: Simplicity first — automation that works for real teams, not just IT departments. Responsible AI use — secure, transparent, and suitable even for regulated environments. Confidence over dependency — helping founders understand and own their systems, not rely on consultants.Alongside client work, I also support a VA Academy in learning how to use AI tools more effectively, and I share practical insights on LinkedIn to make AI adoption more approachable for small business owners.If you’re exploring ways to reduce admin, free up capacity, or simply get started with automation: Message me here or visit to share examples or quick wins that could work for your business.
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