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Tina McGuinness

Business Manager @ACS Staffing Solutions

Milton Keynes, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Oct 2025 — Present

Business Manager @ACS Staffing Solutions

Northampton, GB

SKILLS

Call CenterStrategyFinancial RiskTime ManagementQuality AssuranceManagementProject DeliveryMicrosoft OfficeSalesTeamworkBankingRisk ManagementTeam ManagementCommunicationTrainingCustomer SatisfactionCall Center DevelopmentNew Business DevelopmentIntegrationSales ManagementStakeholder ManagementAccount ManagementChange ManagementTeam LeadershipProject ManagementCall CentersBusiness DevelopmentContact CentersCoachingCustomer RelationsRelationship ManagementOutsourcingBusiness StrategyOperations ManagementCustomer ExperienceBusiness Process ImprovementService DeliveryBusiness AnalysisRecruitingCross Selling

ABOUT TINA MCGUINNESS

A dynamic and resourceful professional, I possess an extensive track record of success in leading the design and implementation of top quality customer relationship management and service quality standards within highly regulated financial services operations. Over the course of my career, I have built a solid reputation for my ability to provide focused team leadership in the delivery of change management and business process realignments to streamline service delivery within results-oriented environments. A motivational leader and engaging communicator, I excel at providing strategic leadership and vision to diverse teams, identifying critical performance areas and addressing issues proactively to support continual quality improvements. I enjoy challenging the status quo, identifying key opportunities to improve services by refocusing processes on customer requirements and needs. I am currently looking for challenging opportunities to leverage my project management, team leadership and customer engagement expertise to help drive the success of customer contact operations within financial services organisations. I can be reached directly through my LinkedIn profile to find out more about the value I can bring to your team.

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