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Tim Ross
IT Service Manager Ii - Desktop Technical Services @The Cincinnati Insurance Companies
Harrison, OH, US
EMAILS
t•••••••@cinfin.com
MOBILE NUMBERS
+15•••••••96
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WORK HISTORY
Present
IT Service Manager Ii - Desktop Technical Services @The Cincinnati Insurance Companies
EDUCATION
2003 — 2005
Cincinnati State Technical and Community College
Associate's degree, Computer Information Systems
SKILLS
Technical WritingMicrosoft OfficeRemote User SupportIT Service ManagementChange ManagementTechnical DocumentationProblem SolvingEscalations ManagementEscalation ResolutionAcd ManagementItil CertifiedLotus NotesVmwareCustomer SupportCustomer ServiceTier 2Team LeadershipSoftware DocumentationProcess ManagementInformation TechnologyBmc RemedySupport CenterProblem ManagementLeadershipLeading MeetingsProject ManagementIncident ManagementVisioTechnical SupportCrisis ManagementManaging MeetingsTroubleshooting
ABOUT TIM ROSS
Experienced Information Technology Manager with a demonstrated history of working in the…
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