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Tim Ross

IT Service Manager Ii - Desktop Technical Services @The Cincinnati Insurance Companies

Harrison, OH, US
EMAILS
t•••••••@cinfin.com
MOBILE NUMBERS
+15•••••••96

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WORK HISTORY

Present

IT Service Manager Ii - Desktop Technical Services @The Cincinnati Insurance Companies

EDUCATION

2003 — 2005

Cincinnati State Technical and Community College

Associate's degree, Computer Information Systems

SKILLS

Technical WritingMicrosoft OfficeRemote User SupportIT Service ManagementChange ManagementTechnical DocumentationProblem SolvingEscalations ManagementEscalation ResolutionAcd ManagementItil CertifiedLotus NotesVmwareCustomer SupportCustomer ServiceTier 2Team LeadershipSoftware DocumentationProcess ManagementInformation TechnologyBmc RemedySupport CenterProblem ManagementLeadershipLeading MeetingsProject ManagementIncident ManagementVisioTechnical SupportCrisis ManagementManaging MeetingsTroubleshooting

ABOUT TIM ROSS

Experienced Information Technology Manager with a demonstrated history of working in the…

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