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Tim Boyce
Global Service Delivery Manager @EOS IT Solutions
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WORK HISTORY
Global Service Delivery Manager @EOS IT Solutions
Hayward, CA, US
Multi-Departmental Oversight: o End to end AV Integration of Conference rooms and 200+ Event/Specialty spaces from the design stage through deployment, commissioning, and post installation services. o Live event operational teams such as Streaming, Broadcast, and Network Connectivity. o Ancillary services including VR/XR Hardware, UX/Reality Labs, Business Intelligence, Collaborative Media Engineering, Infrastructure operations. Account Management: o Annual contract support from SOW/RFP creation though year end closure. o High-level client facing reporting. Monthly/quarterly/annual service reviews of KPIs, SLAs, OKRs. o Strategic planning, cross-platform synergies, P&L analysis HR and People Management: o Recruited and secured 40 new hires in last 12 months. o Created extensive new training program for AV and IT Helpdesk teams. o Gold Star team building and coaching.
EDUCATION
San Jose Regional Vocational Center
Audio Visual Repair, California Certificate
West Valley College
None, Data Processing, Music
ABOUT TIM BOYCE
Combined experience in management and recruitment of large global teams, enterprise level audio-visual integration and IT technology, and live event production. These diverse skills coupled with my overall business acumen allow me to bring diverse perspectives to any environment. I am customer-obsessed, and client focused. Passionate about delivering services that exceed current expectations, while providing a clear vision toward future needs and goals. My people-first leadership approach has enabled me to maintain stellar employee retention rates throughout changing economic environments and the Covid pandemic. AV and Business Services Provided: • AV Deployment: Design, Commissioning, Post Installation/PM’s conference rooms) • Specialized Event Spaces: Purpose built and custom. Café’s, outdoor spaces (200+ spaces) • Live Event Support: Technical Direction, Pre/Post Coordination, Streaming, IT, VIP/Executive talent. • Client Services: Metrics & Reporting. MBR/QBR, retention, managing expectations and scope creep. • Contractual: SOW, ROI, P&L, KPI, SLA, OKR. NSAT. Forecasting, strategic planning. Cheers!
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