Taurik B.

Senior Data Center Technician @EOS IT Solutions

Henrico, VA, US

As a Senior Data Center Technician at EOS IT Solutions, I play a pivotal role in maintaining and optimizing critical infrastructure while ensuring high service levels. I lead troubleshooting efforts, author and edit Standard Operating Procedures (SOPs), and create training curriculums to enhance team performance. With direct responsibility for achieving a 99% SLA rate, I work diligently to meet client expectations and maintain operational excellence.Key Responsibilities and Skills: • SLA Management: Achieved and maintained a 99% SLA rate, ensuring timely and high-quality service delivery. • Infrastructure Support: Install, service, and maintain low voltage category cabling, communications cabling, and rack/stack equipment. • Cable Management & Troubleshooting: Expertise in cable management, including cleaning fiber/copper connections, pulling cables, and basic troubleshooting. • Documentation & Process Development: Author and edit SOPs, create training curriculums, and lead training sessions for team members. • Method of Procedures (MOP): Follow MOP/CMOP guidelines to ensure adherence to industry standards and best practices. • Edge Network Services: Manage SFP inventory and support edge network operations for seamless infrastructure performance. • Emergency Response & Team Coordination: Respond to emergency situations to resolve client issues, coordinating with team members to ensure project completion and issue resolution. • Ticketing Systems: Proficient in using work ticket systems to track, manage, and resolve infrastructure-related tasks and work orders.

Meadowbrook High School

High School Diploma