Tiffany A.
Patient Administration Specialist @Transcarent
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WORK HISTORY
Patient Administration Specialist @Transcarent
Excelled in assisting patients with claims, billing inquiries, and appointment bookings via multiple communication channels. Trained to assist on the pharmacy team. Provided exceptional support through phone, email, and in-app messages, recognized asEmployee of the Month (November 2023 and August 2024) Achieved consistent metrics and rubrics above 90-100%, showcasing dedication to serviceexcellence. Promoted to Advanced Care Advocate, May 2024 Promoted to Patient Admin Specialist, January 2025
EDUCATION
University of Phoenix
Associate of Arts, Psychology
Coursera
Google Project Management, Project Management
University of Phoenix
Bachelor of Science, Psychology
ABOUT TIFFANY A.
I am a healthcare professional focused on improving patient access, engagement, and outcomes through compassionate support and effective care navigation.My experience includes working directly with members to help them understand their healthcare options, navigate complex systems, and connect with the right resources to improve their health and wellbeing. I am passionate about empowering individuals to make informed decisions about their care and ensuring they feel supported throughout their healthcare journey.I bring strengths in patient advocacy, communication, problem solving, and building trust with diverse populations. My work is driven by the belief that healthcare should be accessible, understandable, and centered around the needs of the individual.Core strengths include:• Patient Engagement & Advocacy• Healthcare Navigation• Member Support & Education• Care Coordination• Problem Resolution• Relationship BuildingI am always interested in opportunities where I can help improve patient experiences and contribute to a healthcare organization committed to better outcomes.
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