Tiesha Beasley-Smith
Senior Technical Support Specialist @TP
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WORK HISTORY
Senior Technical Support Specialist @TP
Provided Tier 2/3 technical support for over 300 end-users, resolving issues related to hardware, software, and network systems.Conducted endpoint monitoring and log analysis, escalating potential threats to IT security teams.Improved ticket resolution time by 25% through workflow optimization, enhancing user satisfaction by 30%.Mentored new technicians in secure troubleshooting practices and system management.
EDUCATION
Western Governors University
Bachelors, Cybersecurity Information Assurance
Temple College
Associate of Arts and Sciences - AAS, Art/Art Studies, General
Trailhead by Salesforce
Network and System Administration/Administrator
ABOUT TIESHA BEASLEY-SMITH
Cybersecurity student with 9+ years of experience in Tier 2 technical support, manual QA…
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