Chassity Moody
Technical Support Specialist @TP
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WORK HISTORY
Technical Support Specialist @TP
Deliver expert technical support to iPhone users by diagnosing, troubleshooting, and resolving hardware, software, and connectivity issues to ensure seamless device functionality.o Guide customers through step-by-step troubleshooting via phone and chat, ensuring efficient issue resolution and high satisfaction ratings.o Aid with device set-up, iOS updates, and app troubleshooting to enhance the user experience.• Educate users on iPhone features, best practices, and optimization techniques to improve device performance and usability.• Document customer interactions, issue resolutions, and recurring technical trends to improve support processes and inform service improvements.
EDUCATION
Keller Graduate School of Management of DeVry University
Master's degree
Keller Graduate School of Management of DeVry University
Master of Human Resource Management
DeVry University
Bachelors
ABOUT CHASSITY MOODY
I’m an experienced professional with a strong foundation in Human Resources, specializing in recruitment, employee relations, and administrative operations. After several years in HR, I transitioned into entrepreneurship, building Gospel Signing Solutions to offer notary services, loan signings, wedding officiant services, travel planning, and more. With a background in HR, I bring a deep understanding of confidentiality, attention to detail, client service, and professionalism to every interaction. I have been proudly serving the Houston area since 2023, and I continuously expand my knowledge through ongoing education and training. Skills: Certified Notary Public and Loan Signing Agent Remote Online Notary (RON) Apostille & Courier Services Wedding Officiant & Travel Planning Client Relations & Customer Service Documentation Management HR Recruitment and Compliance Field Inspections and Reporting Achievements: Graduated top of my class in 2014 Successfully transitioned from HR to full-time business ownership Expanded service offerings to meet diverse client needs Known for delivering faith-based, high-integrity service with a personal touch My journey is fueled by a commitment to excellence, growth, and faith in everything I do.
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