Andrew Anthony

Technical Support Specialist @TP

Jaipur, IN

Technical Support Executive | Teleperformance | Jaipur, IndiaAs part of the team at Teleperformance, I assist the client across multiple regions in resolving technical, operational, and account-related issues. My role focuses on delivering prompt, effective, and empathetic solutions to enhance seller satisfaction and maintain the highest standards of customer experience.Key Responsibilities:Provide dedicated support to clients via calls, chat, and email on technical and operational issues.Troubleshoot problems related to product listings, account management, payments, inventory, and order fulfillment.Guide sellers on client\'s policies, tools, and best practices for a seamless selling experience.Collaborate with internal departments to ensure timely resolution of complex cases.Maintain detailed records of interactions and follow standard operating procedures (SOPs).Achieve quality, performance, and productivity targets while ensuring seller delight.

Indian Institute of Technology, Roorkee

PG Certificate Program in GenAI/Agentic AI and ML Applications for Engineers

Dr. A.P.J. Abdul Kalam Technical University

Bachelor of Technology - BTech