Tiago Braga

Training Specialist @Global Relay

Vancouver, BC, CA

Act as a central Subject Matter Expert (SME) on Global Relay\'s archiving products, collaborating directly with cross-functional departments to resolve over 20 complex client cases weekly while ensuring all solutions are timely, accurate, and meticulously documented in Salesforce.• Mentor new Training Team members by facilitating critical onboarding activities, including call shadowing and interactive mock sessions, to ensure consistent adherence to Global Relay\'s operational standards and service quality• Coordinate and deliver an average of 8 weekly training sessions to key clients, maintaining a 95% positive feedback rating and leveraging client interactions to ensure high-quality data entry and records maintenance in the CRM software