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Tom Cagney

Executive Director Cloud Services @Comcast Business

Philadelphia, PA, US
MOBILE NUMBERS
+12•••••••22

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WORK HISTORY

Apr 2016 — Present

Executive Director Cloud Services @Comcast Business

Philadelphia, PA, US

Incubation Center that stress tests value propositions, offers, scripts and operational processes of Comcast’s new products:• Led Enterprise pilot that generated over 1,200 Pizza Hut franchises adopting Comcast’s Brand Standard for Managed Services• Incubated Comcast Smart Office, Microsoft Office 365, XFinity Mobile for Business.• Created/launched early life tenure business model focused on driving usage through adoption, training and nurturing new Comcast Cloud Customers: o NPS score maintained +70% throughout 2019 o Reduced Comcast annual product churn by 1.5 points (6% annual reduction) o Increased Microsoft Office MRC by 32% vs 2018• Led Comcast Business e-mail migration from hosted servers to the cloud (via Microsoft Office 365). The project migrated over new Comcast cloud customers.

SKILLS

Workforce ManagementSalesCall CentersCustomer ExperienceTrainingTelecommunicationsVendor ManagementOperations ManagementCustomer ServiceStrategyMarketingCross-Functional Team LeadershipBudgetsCustomer RetentionProject ManagementForecastingSales OperationsCall CenterMarketing StrategyPerformance ManagementProcess ImprovementQuality AssuranceLeadershipCustomer SatisfactionProgram ManagementTelephonyCall Center DevelopmentBroadbandTeam BuildingStrategic PlanningSalesforce.com

ABOUT TOM CAGNEY

A proven, sales executive with expertise in sales channel development, process…

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