Tom Cagney
Executive Sales Leader
- Role
- Executive Director Cloud Services at Comcast Business
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Tom Cagney
A proven, sales executive with expertise in sales channel development, process…
Experience
Executive Director Cloud Services
Apr 2016 — Present · Philadelphia, PA, US
Incubation Center that stress tests value propositions, offers, scripts and operational processes of Comcast’s new products:• Led Enterprise pilot that generated over 1,200 Pizza Hut franchises adopting Comcast’s Brand Standard for Managed Services• Incubated Comcast Smart Office, Microsoft Office 365, XFinity Mobile for Business.• Created/launched early life tenure business model focused on driving usage through adoption, training and nurturing new Comcast Cloud Customers: o NPS score maintained +70% throughout 2019 o Reduced Comcast annual product churn by 1.5 points (6% annual reduction) o Increased Microsoft Office MRC by 32% vs 2018• Led Comcast Business e-mail migration from hosted servers to the cloud (via Microsoft Office 365). The project migrated over new Comcast cloud customers.
Skills
- Workforce Management
- Sales
- Call Centers
- Customer Experience
- Training
- Telecommunications
- Vendor Management
- Operations Management
- Customer Service
- Strategy
- Marketing
- Cross-Functional Team Leadership
- Budgets
- Customer Retention
- Project Management
- Forecasting
- Sales Operations
- Call Center
- Marketing Strategy
- Performance Management
- Process Improvement
- Quality Assurance
- Leadership
- Customer Satisfaction
- Program Management
- Telephony
- Call Center Development
- Broadband
- Team Building
- Strategic Planning
- Salesforce.com
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