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Thomas Griffin
Customer Support Management @Shutterstock
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WORK HISTORY
Customer Support Management @Shutterstock
Led product testing efforts, resulting in improved customer experiences. Managed client accounts, ensuring superior service and prompt request processing. Aligned internal departments and policies to meet consistent customer expectations. Proactively addressed core issues using customer surveys, enhancing the overall experience. Contributed to licensing/website redesign for an intuitive platform. Presented innovative plans to senior management for continuous improvement. Collaborated with the product development team to reduce escalations by 22%. Proficiently trained new team members following active protocols and regulations. Achieved a 91% average OSAT, interactions/quarter, and consecutive months with a 100% OSAT score.
ABOUT THOMAS GRIFFIN
As a Senior Support Analyst at Shutterstock, my background is enriched with an MBA in…
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