Find Unlimited Emails.For Free.
Discover prospects, find their business emails, and build your pipeline with Unifers.
Start for FreeThomas Labella
Senior Director, Contact Center Management @Nestlé Health Science
Signup · Get unlimited contacts
WORK HISTORY
Senior Director, Contact Center Management @Nestlé Health Science
Holbrook, NY, US
Lead the inbound Telesales, Customer Service, Risk Management, Back Office, and Product Information Departments of a company that manufactures and sells direct to consumer vitamin supplements, generating $280 million in revenue annually. Direct 24/7 operations and 100 in-house representatives. Oversee 150+ representatives at onshore and offshore third party call centers.
EDUCATION
Concordia College-New York
Bachelor of Business Administration (BBA), Business Administration and Management, General
Iona University
MBA, Management
ABOUT THOMAS LABELLA
Senior Director with over 20 years of experience leading high-volume contact center operations, overseeing inbound telesales, customer service, risk management, back office, and product information departments. Skilled in managing 24/7 operations, coordinating onshore and offshore teams, and aligning strategies to enhance customer satisfaction. With expertise in management, strategy, and customer satisfaction, the focus remains on driving operational efficiency and streamlining processes. Holds multiple certifications, including Lean Six Sigma Green Belt, with a commitment to leveraging technology and fostering collaboration to deliver exceptional results.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.