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Manager, New Products & Services @Entergy
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WORK HISTORY
Manager, New Products & Services @Entergy
Jackson, MS, US
Lead the team responsible for designing and commercializing Entergy\'s expanding products and services portfolio, with direct accountability for pipeline prioritization, initiative governance, and cross-functional alignment.Designed innovation execution infrastructure from the ground up and continue to evolve its governance structures, stage-gate criteria, and integrated workflows that enable repeatable initiative progression.Manage resource allocation across six concurrent initiatives in active development, balancing execution capacity against pipeline demand in an environment where capital prioritization decisions carry regulatory and commercial implications.Set strategic direction by synthesizing customer insights, macroeconomic signals, and regulatory intelligence into structured development roadmaps—coordinating across dozens of internal departments and business units to move initiatives from concept to execution.Coach and develop team members through the full innovation lifecycle, from opportunity framing and business case development through pilot design, regulatory evaluation, and launch.Lead development and review of legal agreements supporting innovation initiatives—including vendor and pilot contracts and customer-facing terms and conditions—translating program-specific risk, operational constraints, and regulatory considerations into enforceable language that protects execution flexibility and organizational interests.
EDUCATION
Jackson Preparatory School
High School, College Preparatory
Washington and Lee University
Bachelor of Arts - BA, Economics
SKILLS
ABOUT THOMAS JOYNER
I build new products and services at Entergy, a Fortune 500 investor-owned utility serving customers across Mississippi, Arkansas, Louisiana, and Texas. In my current role as Manager of New Products & Services, I lead the team responsible for developing and commercializing Entergy\'s expanding products and services portfolio. My focus is on strategic oversight—setting direction, removing barriers, and ensuring our work stays anchored to customer insights, macroeconomic trends, and the regulatory realities of a four-state operating environment. I own the innovation pipeline at the portfolio level: prioritizing initiatives, aligning stakeholders, and holding the team accountable to outcomes that diversify the company\'s revenue base and strengthen the customer experience. My path into product and customer innovation runs through seven years of progressively complex utility work, including hands-on experience across agile delivery, program design, regulatory analysis, and cross-functional product development. That foundation was built largely in corporate social responsibility, where I led initiatives that mobilized hundreds of millions in federal financial assistance, modernized digital customer touchpoints, and established agile operating models inside a traditionally non-agile enterprise. This work gave me something most product strategists in this industry don\'t have: ground-level fluency in the economic pressures facing utility customers, and an operational understanding of what it actually takes to execute inside a large, compliance-driven organization.That dual foundation informs how I lead today. I can coach teams through the full innovation lifecycle because I\'ve worked every stage of it, from opportunity framing and business case development through pilot design and launch. I translate complex market and policy signals into structured development roadmaps with credibility because I\'ve navigated the regulatory and organizational constraints those roadmaps have to survive. And I build team capability through that same practitioner lens—not theory, but the specific knowledge of what makes innovation succeed or stall inside a regulated utility.
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