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Théo Tu
Assistant Key Account Manager @Économie d'Énergie
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WORK HISTORY
Assistant Key Account Manager @Économie d'Énergie
Saint-Ouen, FR
My tasks- Supported the monitoring and reporting of key performance indicators (case management, call handling, etc.)- Ensured compliance with contractual commitments made to key account clients- Managed customer complaints in coordination with the Operations Department- Prepared and delivered impactful presentation materials for client meetings- Proposed new value-added services and offers tailored to client needs- Collected billing-related data from internal departments to support invoicing processes- Followed up on client payments in collaboration with the accounting team- Participated in responding to calls for tenders and assembling proposal documentation- Coordinated internal project execution with the IT Project team (workflow follow-up, process monitoring)- Collaborated with the Marketing Department on digital campaigns, SEO/SEA initiatives, customer journey optimization, and website improvements
EDUCATION
IPAG Business School
Programme grande école
IÉSEG School of Management
Master's degree, Management & Ingénierie Commerciale
Pace University
Certificate in Business Management
ABOUT THÉO TU
Business & Management student at IESEG School of Management.
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